Privacy Policy for Dove Drawers

At Dove Drawers (www.dovedrawers.com), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide high-quality custom cabinet drawers, process orders, and improve your experience. The information we collect includes:

1.1 Information You Provide

• Order Information: When you purchase or request a quote, we collect your name, billing address, shipping address, payment information (e.g., credit card details, PayPal), email address, and phone number.
• Customization Information: Details about your cabinet drawer preferences, such as dimensions, materials, finishes, or design specifications.
• Account Information: If you create an account, we collect your name, email address, and project preferences.
• Communication Information: Data you provide when contacting us via email, customer support, or forms (e.g., inquiries about installation or product specifications).
• Quote Requests: Information submitted for custom quotes, such as project details or measurements.

1.2 Information Collected Automatically

• Device Information: We collect data like your IP address, browser type, device type, operating system, and browsing behavior (e.g., pages visited, time spent) using cookies, web beacons, or similar technologies.
• Analytics Data: Tools like Google Analytics track website interactions, such as pages viewed, referral sources, and session duration.
• Cookies: We use cookies to maintain shopping cart contents, save preferences, and provide personalized ads. You can manage cookie settings via your browser or our cookie consent tool.

2. How We Use Your Information

We use your information to:

• Fulfill Orders: Process and ship orders, provide invoices, and send order confirmations or updates.
• Customize Products: Create cabinet drawers tailored to your specifications.
• Customer Support: Respond to inquiries, offer technical support, or assist with installation questions.
• Personalization: Recommend products or content based on your browsing history or preferences.
• Marketing: Send promotional emails or offers about new products or discounts (you can opt out via the unsubscribe link in our emails).
• Analytics and Improvement: Analyze website performance and user behavior to enhance our services.
• Fraud Prevention: Screen transactions for potential fraud or risk.
• Legal Compliance: Comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist with order processing, payment processing (e.g., Shopify Payments, PayPal), shipping (e.g., UPS, FedEx), email marketing (e.g., Mailchimp), or analytics (e.g., Google Analytics). These providers are contractually required to protect your data.
• Legal Obligations: We may disclose information to comply with legal requirements, such as subpoenas or government requests.
• Business Transfers: In the case of a merger, acquisition, or bankruptcy, your information may be transferred as part of our business assets, subject to applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep items in your shopping cart during browsing.
• Save preferences for future visits.
• Deliver targeted ads based on your interests (e.g., cabinet drawer styles).

You can opt out of non-essential cookies via our cookie consent tool or browser settings. For more details, see our Cookie Policy.

5. Data Security

We implement reasonable security measures, including:

• Encryption: Using Secure Sockets Layer (SSL) for secure data transmission.
• Payment Security: Complying with Payment Card Industry Data Security Standard (PCI-DSS) for secure payment processing.
• Access Controls: Restricting data access to authorized personnel only.

While we strive to protect your data, no online transmission or storage is completely secure. You are responsible for securing your account credentials.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications or third-party data sharing (where applicable).
• Restrict Processing: Limit how we use your data.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [sales@dovedrawers.com]. We may verify your identity before processing requests.

7. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the United States, where our servers are located. We ensure compliance with data protection laws (e.g., GDPR for EU residents) through measures like standard contractual clauses.

8. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us to request deletion.

9. Third-Party Links

Our website may link to third-party sites (e.g., payment processors or social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be posted on our website with a new effective date. Please review periodically.

11. Contact Us

For questions or requests regarding this Privacy Policy, contact: